Getting Support¶
VLC is a free and open source software which means that most developers are volunteers. Therefore, please remember that every user support is provided by volunteers doing it in their free time. If you have problems that has not been answered on our Frequently Asked Questions page, you can reach out to us diretly through any of the methods listed below;
IRC
The VideoLAN IRC channel is a good way to contact and speak with the team. Using an IRC client, connect to irc.videolan.org or irc.freenode.net and go on the #videolan channel. If you are in a location without direct IRC access, please try the Freenode Webchat.
Forum
Search or ask your question on the VideoLAN support forum
To contact us by e-mail, send a mail to videolan@videolan.org and write in either French, German or English.
If you need to send a postal mail to us, kindly mail it to the address below;
Postal Address
VideoLAN
18, rue Charcot
75013 Paris
France